1. Who we are
Governor. Contact: compliance@governorpoker.app. There is no contact form and no ticket queue — that address reaches a person.
2. What the product is
A poker study and training tool for ClubGG, sold by subscription to individual players. It has two parts: a macOS application the customer installs on their own computer, and a server we operate, which does the analysis.
The application captures the customer's own screen, recognises the poker table on it, sends the recognised state to our server, and displays an assessment in a small overlay window on the customer's screen.
We are not going to describe that as anything other than what it is. It reads a live table and it produces an assessment while the hand is in progress.
3. What it does not do
These are checkable claims, not assurances.
3.1 It does not touch your client. No code is injected, no process is attached to, no memory is read, no file of yours is modified, and no network traffic of yours is intercepted or altered. Our software never communicates with your application at all. It reads pixels from the customer's display, using the standard macOS screen-recording permission that the customer grants and can revoke.
3.2 It does not play. It does not click, move the mouse, press keys, or take any action in your client. It cannot: the software contains no input-synthesis code of any kind, and a search of the whole codebase for the system calls that would be needed returns nothing. Every action at the table is taken by the customer, by hand.
3.3 It does not read names. Our recogniser has eight output classes — card, card fan, seat plate, pot, dealer button, bet, action button and hero plate — and none of them is text. The only characters it ever reads off a table are digits, and the blinds line. We do not capture the nickname of any player at any table: not our customer's, and not anyone else's. That matters for section 5, and we say more about it there.
3.4 It does not run more than one account, or bot a table. One subscription, one person, two Macs, and only one of those two receiving assessments at any moment — the server hands out a single rolling lease per account, so two people cannot play two tables on one subscription.
4. Responsibility, and what we tell our customers
Our Terms of Use require every customer, before they use the product, to read the rules of the platform they play on and to decide whether their intended use is permitted there. They state that the customer alone is responsible for playing honestly and for complying with your terms. We do not tell customers that you permit this, and we do not tell them the rules of your platform, because that is yours to say and not ours.
We are aware that this is a paragraph in a document, and that a paragraph does not constrain anybody. That is why this page exists.
5. If you want a user of ours blocked
Send us the player's email address and we will terminate their access.
Why an email address
Our customers sign in with Google. The identifier we hold is an email address — that, and nothing resembling a table nickname.
You register your players by email. The link between a name at your table and a person is therefore one you already hold, and it is one we have deliberately put ourselves in no position to make. Send us the result of your own lookup and we act on it immediately and with certainty.
One condition, and it sits on your side rather than ours: this resolves if the player used the same email address with you and with us.
6. What to send us
Send to compliance@governorpoker.app, with the subject line BLOCK REQUEST:
- The email address.
- Your reference — your ticket or case number, so that both sides can cite it later.
- A statement that the request is made by your platform, by someone authorised to make it, from a domain we can see belongs to you.
- What you want — access terminated, or suspended pending your investigation.
You do not need to send us hand histories, screenshots, evidence, or your reasoning. We are not going to adjudicate whether your player broke your rules. That is yours.
7. What we do
- Acknowledge within 2 business days, from a person, with your reference quoted back.
- Terminate access. The account is marked blocked and the server stops serving it. This takes effect on the next request the application makes, requires no cooperation from the customer, and is enforced on our server and not by software on the customer's machine — so it cannot be evaded by declining to update, by reinstalling, or by moving to another computer. It is the same mechanism we use for non-payment. No refund is given for a termination on your request.
- Reply within 2 business days with the outcome.
- Record your reference against the account, so that if you ask again we can answer.
- If the address is not one of ours, we say so.
8. What we will not do
- We will not hand over a customer's identity, payment details or gameplay records on request. Terminating access is one thing; disclosing personal data to a third party is another, and it needs a legal basis. Send lawful process if you need data, and we will take it seriously.
- We will not confirm or deny that a named individual is a customer, beyond telling you whether we were able to act on your request.
- We will not start reading nicknames off the screen. We could; we are not going to. It would mean capturing the screen names of your other players — people with no relationship to us — in order to make our own compliance more convenient, and it would build a database of your players that does not currently exist anywhere in our software. You already hold the link this would duplicate. We think you would rather we did not, and we would rather not.
9. If you want the product changed, or gone
If your position is that this product should not exist in its present form, say so to the address above and say what you want. You will get an answer from a person. We would rather hear it from you directly than read about it.